![]() ![]() If damaged, we will only be able to issue a partial credit as we will need to discount the price for resale. Please note that returns must be packed well and received in non-damaged condition in order to receive a full credit. If you receive any product that was sent in error not ordered by you we will send a prepaid and addressed envelope or box for its return. We will issue a return postage only if the return is a result of our error.No other products are returnable if opened - unopened software, cds, videos and dvds are returnable within 30 days. Overnight orders must be received by 12:00 noon EST.įor the exact cost for both airmail and Fedex, please email us at or call us at 40 with the products you want to order and we can determine the exact cost. We charge 10 of the cost of the order, minimum 15.00. We cannot ship 2nd day air to Puerto Rico, but priority mail is normally 2-3 days. We will ship by Fedex and the shipping address cannot be a p.o. We charge 5 of the cost of the order, minimum 7.00. We will not require a signature for delivery release unless requested and we will email the tracking number so that you can know when the delivery occurs. Priority mail is normally 2-3 days delivery, but is not guaranteed. If an item is out of stock, we will contact you by email to advise you why we cannot ship immediately, give you an eta as to when we will ship, and to ask if we should back-order, substitute or issue a refund. There are English explanations throughout, and at the back an English translation and activities. ![]()
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